winnd Privacy Policy
At winnd, the privacy and security of your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and what rights you hold as a winnd player in Bangladesh.
Introduction
This Privacy Policy ("Policy") sets out the basis on which winnd ("we", "us", "our", or "the Platform") collects, processes, stores, and shares personal data relating to users ("you", "your", or "Player") who access or use the winnd website at winnd.onl and all associated services, including casino games, live dealer tables, cricket and sports betting markets, payment processing, promotional features, and customer support channels.
winnd is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data we genuinely need to deliver our services to you, and we do not sell your personal data to third parties for marketing purposes under any circumstances.
By registering an account on winnd, making a deposit, placing a bet, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the winnd Terms & Conditions, which are available at /terms-conditions.
Language Note: This Privacy Policy is written in English. In the event of any ambiguity arising from interpretation or translation, the English version of this document shall prevail in all respects.
Data Controller
For the purposes of this Policy, winnd acts as the data controller in respect of the personal data you provide when using the Platform. As data controller, winnd determines the purposes and means by which your personal data is processed. All data processing activities carried out by winnd are conducted in accordance with the principles of purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.
If you have any questions about how winnd processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 9 of this Policy, you may contact our designated data protection point of contact at .
Information We Collect
winnd collects personal data from you through several channels. The categories of data we collect are described below.
3.1 Registration Data
When you create a winnd account, we collect the information you provide at the point of registration, including your full legal name, date of birth, email address, mobile phone number, and the username and password you choose. This information is necessary to create and administer your account and to verify that you meet the minimum age requirement of 21 years.
3.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, we may ask you to submit one or more of the following documents: a national identity card (NID), passport, or other government-issued photo identification; proof of your residential address such as a recent utility bill or bank statement; and proof of your payment method such as a screenshot of your bKash, Nagad, or Rocket account. This data is used solely for identity verification, fraud prevention, and compliance purposes.
3.3 Financial and Transaction Data
We collect information about deposits and withdrawals you make through the Platform, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. We do not store complete mobile banking PIN codes or full card numbers on our servers.
3.4 Gaming and Betting Activity Data
We collect records of your gaming and betting activity on the Platform, including the games played, bets placed, wagers, wins, losses, bonus usage, and session durations. This data is used to administer your account, detect responsible gaming concerns, investigate disputes, and improve the Platform's services.
3.5 Device and Technical Data
When you access winnd, our servers automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and the pages or game sessions you interact with. This data is used for security monitoring, fraud detection, and Platform performance analysis.
3.6 Communications Data
If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages and any attachments, for the purpose of resolving your enquiry and maintaining a record of the interaction for quality assurance purposes.
Data Minimisation: winnd collects only the personal data that is strictly necessary for the specific purpose for which it is collected. We do not request or store data that is surplus to operational, legal, or compliance requirements.
3.7 Summary of Data Categories
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, date of birth, email, phone, username | Account creation, age verification |
| KYC / Identity Data | NID, passport, address proof | Identity verification, fraud prevention |
| Financial Data | Payment method, transaction amount (৳), timestamp | Deposit & withdrawal processing |
| Gaming Activity | Games played, bets, wins, session length | Account admin, dispute resolution |
| Device & Technical Data | IP address, browser, OS, device ID | Security, fraud detection |
| Communications Data | Support chat logs, emails | Customer support, quality assurance |
How We Use Your Data
winnd processes your personal data for the following purposes:
- Account Management: To create, maintain, and administer your winnd account, including processing login authentication and managing account settings.
- Service Delivery: To provide you with access to casino games, live dealer tables, cricket betting markets, slots, and all other features of the winnd Platform.
- Payment Processing: To process your deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
- Identity and Age Verification: To verify that you are who you say you are and that you meet the minimum age of 21 years before allowing access to real-money play.
- Fraud Prevention and Security: To detect and prevent fraud, money laundering, identity theft, account takeover, and other prohibited activities, including through automated monitoring of account and transaction patterns.
- Responsible Gaming: To monitor gaming activity for patterns that may indicate problem gambling behaviour, and to administer self-exclusion and deposit limit requests where submitted by players.
- Bonus and Promotion Administration: To verify eligibility for and administer winnd promotional offers, welcome bonuses, reload bonuses, and free spins, and to detect bonus abuse.
- Legal and Regulatory Compliance: To comply with applicable laws and regulatory obligations, including record-keeping requirements and responses to lawful requests from authorities.
- Customer Support: To respond to your enquiries, complaints, and support requests submitted via live chat, email, or WhatsApp.
- Platform Improvement: To analyse usage patterns and technical performance data for the purpose of improving the winnd Platform, fixing bugs, and enhancing the player experience.
- Communications: To send you service-related notifications, including account activity alerts, security notices, and updates to these policies, where you have not opted out of such communications.
winnd does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human oversight, except where required by law or expressly consented to by you.
Legal Basis for Processing
winnd processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contract Performance: Processing that is necessary to fulfil our contractual obligations to you under the winnd Terms & Conditions, including delivering the services you have registered to use.
- Legal Obligation: Processing that is necessary to comply with applicable legal and regulatory requirements, including KYC and anti-money laundering obligations.
- Legitimate Interests: Processing carried out for winnd's legitimate business interests, such as fraud prevention, security monitoring, Platform improvement, and responsible gaming oversight, provided that such interests are not overridden by your fundamental privacy rights.
- Consent: Where you have given us your explicit and informed consent to process your data for a specific purpose, such as receiving promotional communications. You may withdraw your consent at any time by contacting the winnd support team, though withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Cookies & Tracking Technologies
winnd uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure player experience. Cookies are small text files stored on your device when you access a website. They help us remember your preferences, maintain your login session, and understand how you interact with the Platform.
6.1 Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable session authentication, maintain your login state, and support security features. The Platform cannot operate without these cookies, and they cannot be disabled.
- Functional Cookies: These cookies remember your preferences, such as your selected language, game display settings, and recently played games, so that your experience is consistent across sessions.
- Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate and use the Platform, helping us identify areas for improvement. No personally identifiable information is transmitted via analytics cookies.
- Security Cookies: These cookies support fraud detection and account security features by identifying unusual or suspicious device behaviour patterns.
6.2 Managing Cookies
You may manage or delete cookies through your browser settings. However, disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from accessing your account. For information on managing cookies in your specific browser, please consult your browser's help documentation.
Sharing Your Data
winnd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data only in the following limited and controlled circumstances:
- Payment Service Providers: We share necessary transaction data with payment processors such as bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals. These providers process your data solely to execute the payment transaction and are contractually prohibited from using it for any other purpose.
- Game Providers: To deliver casino games and live dealer experiences, certain technical data (such as session tokens and game round IDs) is exchanged with our game provider partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers do not receive your full registration or financial profile.
- Identity Verification Services: We may share identity documents submitted during KYC with third-party verification service providers for the purpose of authenticating your identity. These providers are bound by strict data processing agreements.
- Legal and Regulatory Authorities: winnd may disclose your personal data to law enforcement agencies, regulators, courts, or other public authorities where required to do so by applicable law, or where such disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of winnd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.
No Sale of Data: winnd will never sell your personal data to third-party advertisers, data brokers, or marketing companies. Your data is used solely to deliver and improve the winnd service and to meet our legal obligations.
Data Retention
winnd retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever period is longer. The following general retention guidelines apply:
- Active Account Data: Personal data associated with an active winnd account is retained for the full duration of the account's active period and for a minimum of five (5) years following permanent account closure, in order to meet anti-money laundering record-keeping obligations.
- KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
- Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of each transaction.
- Support Communications: Records of customer support interactions are retained for a minimum of two (2) years from the date of the interaction.
- Technical and Device Data: Device and session logs used for security and fraud detection purposes are retained for up to twelve (12) months from the date of collection, after which they are deleted or anonymised.
When your personal data is no longer required for any lawful purpose, winnd will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.
Your Data Rights
As a winnd player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact the winnd support team at with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to provide a full response within 30 calendar days.
Data Subject Rights at a Glance
You have meaningful control over the personal data winnd holds about you. Here is a summary of each right and what it means in practice.
Right of Access
You may request a copy of all personal data winnd holds about you. We will provide this in a clear, readable format within 30 days.
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for its original purpose, subject to our legal retention obligations.
Right to Restrict Processing
You may ask winnd to temporarily suspend processing of your data while the accuracy or lawfulness of that processing is under review.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request your data in a structured, machine-readable format for transfer to another service.
Right to Object
You may object to processing carried out on the basis of our legitimate interests. winnd will honour your objection unless we can demonstrate compelling grounds that override your rights.
Data Security
winnd implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the winnd Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted in transit.
- Secure Data Storage: Personal data at rest is stored on encrypted servers with restricted access. Database access is limited to authorised personnel with a verified operational need.
- Access Controls: Internal access to player data is governed by role-based access control (RBAC) policies. Staff members can only access the personal data necessary for their specific job function.
- Fraud Monitoring: winnd operates real-time automated monitoring systems that flag unusual account activity, suspicious login attempts, and irregular transaction patterns for review by our security team.
- Password Security: Account passwords are stored using one-way cryptographic hashing algorithms. winnd staff cannot view or retrieve your password in plain text.
- Regular Security Reviews: Our security practices are reviewed on a regular basis and updated in response to emerging threats and industry best practices.
Your Role in Security: While winnd maintains robust platform-side security measures, you also play an important role in keeping your account safe. Always use a strong, unique password for your winnd account, never share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorised access to your account.
Children's Privacy
The winnd Platform is strictly intended for adults aged 21 years and above. winnd does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that personal data has been collected from an individual who is under 21, we will take immediate steps to delete that data and permanently close the associated account.
If you are a parent or guardian and believe that your child has accessed the winnd Platform or provided personal data to winnd without your consent, please contact us immediately at so that we can investigate and take appropriate action without delay.
21+ Strict Policy: winnd operates age verification checks at registration and before processing any withdrawal. We are committed to preventing underage access to the Platform and to protecting minors from any exposure to gambling-related content.
Third-Party Links
The winnd Platform may contain references to third-party game providers, payment service providers, and other service partners. While winnd takes care to work only with reputable and vetted partners, we are not responsible for the privacy practices or the content of any third-party services. This Privacy Policy applies exclusively to the winnd Platform at winnd.onl. We encourage you to read the privacy notices of any third-party service you interact with independently of the winnd Platform.
Updates to This Privacy Policy
winnd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When a material change is made to this Policy, we will notify registered players via the email address associated with their account or via an on-Platform notification, providing a minimum of seven (7) days' notice before the revised Policy takes effect.
The most current version of this Privacy Policy will always be available at winnd.onl/privacy-policy and will display the effective date of the current version at the top of the document. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and may request voluntary account closure as outlined in the winnd Terms & Conditions.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which winnd handles your personal data, please do not hesitate to get in touch with our support team through any of the following channels. All privacy-related enquiries will be handled with priority and in strict confidence.
- Email: — please include "Privacy Enquiry" or "Data Rights Request" in the subject line
- Live Chat: Available 24 hours a day, 7 days a week, directly through the winnd Platform
- WhatsApp: +880 1700-000000 (plain text — not a clickable link)
- Response Time: All privacy-related enquiries are acknowledged within 48 hours and fully resolved within 30 calendar days
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. Players who registered prior to this date and continue to use the Platform are bound by this version of the Policy.
How winnd Protects Your Privacy
Privacy is not a checkbox for us — it is built into every layer of the winnd Platform from day one.
256-bit SSL Encryption
Every session on winnd is protected by industry-standard 256-bit SSL/TLS encryption. Your personal and financial data is fully encrypted both in transit and at rest.
No Data Selling, Ever
winnd will never sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only to deliver and improve the winnd service.
Role-Based Access Control
Access to player data within winnd is strictly limited to staff with a verified operational need. All internal access is logged, monitored, and regularly audited.
Clear Retention Limits
winnd keeps your data only for as long as legally required. Once a retention period expires, your data is securely deleted or irreversibly anonymised.
Player- Controlled Privacy
You hold real rights over your data — access, rectification, erasure, portability, and objection. Submit a request at any time and we will respond within 30 calendar days.
24/7 Privacy Support
Our English-speaking support team is available around the clock to handle privacy enquiries, data rights requests, and any concerns about your personal data.
Your Data Is Safe. Now Let's Play.
Now that you know exactly how winnd handles your personal data, explore our full range of casino games, live tables, and cricket betting — all in a secure, encrypted environment built for Bangladesh players.
21+ only. Gambling involves financial risk. Please play responsibly. Full Terms & Conditions apply.