winnd Terms & Conditions

Introduction & Acceptance of Terms

These Terms & Conditions (hereinafter "the Terms", "these Terms", or "T&C") constitute a legally binding agreement between you (the "Player", "User", or "you") and winnd (the "Platform", "we", "us", or "our") in respect of your access to and use of the winnd website located at winnd.onl and all associated services, including but not limited to casino games, live dealer tables, sports betting markets (including cricket betting), payment processing features, promotional offers, and any other product made available through the Platform.

By creating an account on winnd, depositing funds, placing a bet, playing any casino game, or otherwise accessing any feature of the winnd Platform, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the Platform immediately and must not register an account or deposit funds.

These Terms should be read in conjunction with the winnd Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the overall agreement between you and winnd.

Eligibility & Age Verification

Access to the winnd Platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during the use of the Platform:

• You are at least 21 years of age. winnd operates a strict 21+ policy with no exceptions.
• You are accessing the Platform as an individual for personal, non-commercial recreational purposes only.
• You are not prohibited by any applicable law or regulation from participating in online gambling or casino activities.
• You are not a current employee, contractor, director, officer, agent, or immediate family member of a person in any of these roles, of winnd or any of its affiliated companies, game providers, or payment processors.
• You have not previously been self-excluded from the winnd Platform or had an account permanently closed by winnd for a policy violation.

It is your sole responsibility to ensure that your use of the winnd Platform complies with all laws applicable to you in your jurisdiction. winnd makes no representation that access to or use of the Platform is lawful in all locations. Accessing the Platform from a jurisdiction where online gambling is prohibited is done at your own risk and is not encouraged or endorsed by winnd.

Account Registration

To access the full range of winnd services, you must create a single registered account. The following rules apply to all winnd accounts:

3.1 One Account Per Player

Each player is permitted to hold exactly one winnd account. Creating, operating, or benefiting from multiple accounts — whether in your own name, under an alias, or through a third party — is strictly prohibited. winnd employs automated and manual detection systems to identify duplicate accounts. Where duplicate accounts are identified, all accounts and associated balances may be suspended or permanently closed without prior notice.

3.2 Accuracy of Registration Information

You must provide accurate, current, and complete information at the point of registration, including your full legal name, date of birth, and a valid contact method. Providing false, misleading, or incomplete registration information constitutes a material breach of these Terms and may result in immediate account suspension and forfeiture of funds.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. winnd will never ask you for your password via email, live chat, or any other communication channel. You must notify the winnd support team immediately if you suspect that your account has been accessed without your authorisation. winnd accepts no liability for losses arising from unauthorised account access where you have failed to take reasonable steps to protect your credentials.

3.4 Account Verification (KYC)

winnd operates a Know Your Customer (KYC) verification process. You may be required to submit one or more of the following documents before withdrawals are processed: a government-issued photo identity document (NID or passport), proof of your registered address (a recent utility bill or bank statement), and proof of your payment method (screenshot of your bKash, Nagad, or Rocket account). winnd aims to complete KYC reviews within 24 to 48 hours of receiving complete documentation.

Deposits & Withdrawals

4.1 Accepted Payment Methods

winnd currently accepts deposits and processes withdrawals via the following payment methods available in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and selected debit/credit cards where applicable. winnd may add, modify, or remove payment methods at any time without prior notice. The current list of active payment methods is always displayed on the winnd deposit and withdrawal pages.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳500. Minimum and maximum withdrawal amounts vary by payment method and are displayed at the point of transaction. winnd reserves the right to adjust these limits at its discretion. Large withdrawals may be subject to enhanced verification checks before processing.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your winnd account within seconds of payment confirmation. In the event of a technical delay, deposits are credited within one hour. If a deposit is not reflected in your account within one hour of payment, you must contact the winnd support team with your transaction reference number.

4.4 Withdrawal Processing

Withdrawal requests are reviewed and processed within one to four hours in the majority of cases, subject to completion of any applicable KYC verification and satisfaction of any bonus wagering requirements. winnd does not impose platform-side fees on standard withdrawals, though your mobile wallet or bank may apply its own transaction charges. winnd is not responsible for any third-party fees levied by payment providers.

4.5 Funds Ownership

All funds deposited into your winnd account must belong to you personally. Depositing funds on behalf of another person, or allowing another person to use your account to deposit or withdraw funds, is strictly prohibited. winnd reserves the right to freeze and investigate any transaction that appears inconsistent with normal player behaviour or that raises reasonable suspicion of money laundering or fraud.

Bonuses & Promotions

5.1 General Bonus Conditions

winnd offers various promotional bonuses to eligible players, including welcome bonuses, reload bonuses, free spins, and cricket betting promotions. All bonuses are subject to the specific terms published alongside each promotion at the time of the offer. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall take precedence for that promotion only.

5.2 Wagering Requirements

All bonus funds awarded by winnd are subject to wagering requirements unless explicitly stated otherwise in the promotion terms. Wagering requirements specify the number of times the bonus amount (and in some cases the deposit amount) must be bet before any winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier, eligible games, and deadline for completion will be stated in each promotion's individual terms.

5.3 Bonus Abuse

winnd monitors all account activity for signs of bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing bets designed to minimise risk and guarantee completion of wagering requirements (known as "hedging" or "bonus hunting"), and collusion with other players. Where bonus abuse is identified, winnd reserves the right to void the bonus, void any winnings derived from the bonus, and suspend or permanently close the account.

5.4 Expiry of Bonuses

All bonus funds and free spins have an expiry period, which will be stated in the relevant promotion terms. Expired bonuses and any associated winnings are automatically removed from the account without notice and without compensation.

Casino Games & Betting Rules

6.1 Game Availability

winnd offers casino games and sports betting products sourced from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. The availability of specific games and markets may vary and is subject to change without notice. winnd is not responsible for the temporary unavailability of any game or market due to technical maintenance by the game provider.

6.2 Game Results and RNG

All casino games on winnd that use Random Number Generator (RNG) technology produce results that are entirely random and independent of previous results. The RNG systems used by winnd's game providers are tested and certified by independent third-party laboratories. Published Return-to-Player (RTP) percentages represent the long-term theoretical average return and are not a guarantee of individual session outcomes.

6.3 Cricket and Sports Betting

Cricket and sports betting markets on winnd are offered on a best-efforts basis. Odds are subject to change before a bet is confirmed. Once a bet is accepted and confirmed, the odds at the time of confirmation are binding. All sports betting settlements are made in accordance with the official result declared by the relevant sporting authority (for example, the Bangladesh Cricket Board for BPL matches, or the ICC for international fixtures). In the event of match abandonment, postponement, or void, bets will be settled in accordance with the specific market rules displayed on the relevant market page.

6.4 Malfunction Policy

In the event of a technical malfunction, error, or interruption affecting a game or betting market, winnd reserves the right to void affected bets and return stakes to players. Malfunctions void all pays and plays. winnd's decision in such matters is final.

Prohibited Conduct

The following conduct is strictly prohibited on the winnd Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of account balance, and reporting to relevant authorities where required by law:

• Providing false identity information or impersonating another person during registration or KYC verification.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not intended for human players.
• Exploiting software bugs, errors, or vulnerabilities in games or the Platform to gain an unfair advantage.
• Collusion with other players or with third parties to manipulate the outcome of casino games or betting markets.
• Engaging in any form of money laundering, fraud, or financial crime through the winnd Platform.
• Attempting to reverse-engineer, decompile, or otherwise access the source code of any winnd software or game.
• Placing bets or accessing the Platform on behalf of another person, whether in exchange for payment or otherwise.
• Engaging in abusive, threatening, or harassing behaviour toward winnd staff or other platform users via any communication channel.
• Circumventing self-exclusion or account closure measures by registering a new account or using a third party's account.

Account Suspension & Closure

8.1 Suspension by winnd

winnd reserves the right to suspend or restrict any account at any time, with or without prior notice, where winnd reasonably suspects a breach of these Terms, unusual account activity, a security concern, or any other circumstance that warrants investigation. During a period of suspension, the player will not be able to access their account, place bets, or request withdrawals.

8.2 Permanent Closure by winnd

Following investigation, winnd may permanently close an account where a material breach of these Terms has been confirmed. In cases of confirmed fraud, identity falsification, or money laundering, winnd reserves the right to forfeit the entire account balance and to report the matter to the relevant authorities.

8.3 Voluntary Account Closure

You may request the closure of your winnd account at any time by contacting the support team via live chat or by emailing [email protected]. Before closure, you are advised to withdraw any remaining balance. winnd will aim to process voluntary closure requests within 48 hours. If you are closing your account as a responsible gaming measure, please inform the support team so that appropriate self-exclusion records can be created alongside the closure.

Responsible Gaming

winnd is committed to providing a safe gambling environment. The Platform provides players with a suite of responsible gaming tools including personal deposit limits, session time reminders, cool-off periods, and self-exclusion. By accepting these Terms, you acknowledge that gambling carries financial risk and that you are responsible for managing your own gambling behaviour within healthy limits.

Players who believe their gambling is causing harm to themselves or others are strongly encouraged to activate self-exclusion via the account settings page or to contact the winnd support team for assistance. Full details of all available responsible gaming tools and guidance are set out in the winnd Responsible Gaming Policy, available at /responsible-gaming.

Intellectual Property

All content on the winnd Platform, including but not limited to the winnd brand name, logo, website design, graphics, text, game interfaces, software, and databases, is the exclusive property of winnd or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal recreational purposes only. This licence does not permit you to reproduce, copy, distribute, modify, publicly display, sell, or commercially exploit any content from the Platform without prior written consent from winnd.

Limitation of Liability

To the fullest extent permitted by applicable law, winnd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from your use of or inability to use the Platform, including losses arising from:

• Interruptions, errors, or delays in the Platform caused by technical failures, internet connectivity issues, or scheduled maintenance.
• Losses resulting from gambling outcomes, including losses on casino games, sports bets, and live betting markets.
• Unauthorised access to your account where you have failed to take reasonable steps to secure your credentials.
• Actions taken by third-party game providers, including game malfunctions, RNG outcomes, and market settlement decisions.
• Changes to the availability of games, betting markets, payment methods, or platform features.

Nothing in these Terms limits winnd's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

Privacy & Data

winnd collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. winnd implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data from unauthorised access, disclosure, or misuse. The full Privacy Policy is available at /privacy-policy.

Amendments to These Terms

winnd reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, winnd will notify registered players via the email address associated with their account or via an on-platform notification, with a minimum of seven (7) days' notice before the changes take effect. The most current version of these Terms will always be accessible at winnd.onl/terms-conditions and will carry the effective date of the current version at the top of the document.

Your continued use of the Platform after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request voluntary account closure as described in Section 8.3.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. winnd aims to resolve all player disputes promptly and fairly. If you have a complaint or dispute regarding any aspect of the Platform, you should contact the winnd support team in the first instance via live chat or at [email protected]. winnd will acknowledge all formal complaints within 24 hours and will aim to provide a full written resolution within five (5) business days.

winnd's decision on all matters relating to game outcomes, bet settlements, bonus awards and forfeitures, and account standing is final, subject only to the complaints process described above.

Contact Information

If you have any questions about these Terms, need clarification on any clause, or wish to submit a formal complaint, please contact the winnd support team through any of the following channels:

• Live Chat: Available 24/7 directly through the winnd Platform
• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700-000000 (plain text — not a clickable link)
• Response Hours: All channels are monitored 24 hours a day, 7 days a week, including during BPL and IPL live match windows.